Privacy policy.

At custompet, your trust means everything to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies whenever you use our website, apps, stores, products, or services (together, the “Services”).

We’ve written this in plain language because you deserve to know exactly how your data — and your pet’s photos — are handled.

We collect a few types of information to run the Services:

• Information you provide: your name, email, shipping address, and the pet photos and content you upload.
• Order & payment details: processed securely through our payment partners; we don’t store full card numbers.
• Usage data: device, browser, and how you interact with the Services, collected via cookies and similar tools.

We use your information to:

• Create your store and fulfill your orders.
• Generate personalized designs from your pet’s photos.
• Provide support and respond to your requests.
• Improve, secure, and personalize the Services.
• Send updates, receipts, and — if you opt in — marketing.

The photos you upload stay yours. We only use them to create and fulfill the products and designs you request, and to operate the Services. We do not sell your pet’s photos, and we don’t use them for anything you haven’t asked for.

We use cookies and similar technologies to keep you signed in, remember your preferences, measure performance, and personalize your experience. You can control cookies through your browser settings, though some features may not work without them.

We share information only when needed to run the Services — for example, with print and shipping partners to fulfill orders, payment providers to process transactions, and service providers who help us operate. We may also share information when required by law. We never sell your personal information.

We use industry-standard safeguards, including encryption in transit, access controls, and secure infrastructure, to protect your information. No system is perfectly secure, but we work hard to keep your data safe and to notify you if something goes wrong.

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information.
• Download a copy of your data.
• Opt out of marketing communications at any time.
• Object to or limit certain types of processing.

To exercise any of these rights, just reach out to us.

We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When it’s no longer needed, we securely delete or anonymize it.

The Services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. When we do, we’ll revise the “last updated” date above and, when appropriate, let you know. Your continued use of the Services means you accept the updated policy.

Questions about your privacy or this policy? We’re here to help — reach out any time and a real human will get back to you.